Privacy Policy

1. Introduction and Scope

Digital Wealth Defense ("DWD", "we", "us", or "our") is committed to protecting the privacy and security of the personal and proprietary business information entrusted to us by our clients, website visitors, and partners. This Comprehensive Privacy Policy outlines our practices regarding the collection, use, processing, transfer, storage, and disclosure of your information when you use our website (dwd.agency), our AI automation services, and any related software or consulting solutions (collectively, the "Services").

By accessing or using our Services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our Services. This policy applies strictly to data collected directly by DWD and does not govern the privacy practices of third-party platforms integrated into your custom AI systems, which are governed by their respective privacy policies.

2. Information We Collect

We collect information through multiple channels to provide, improve, and secure our Services. The data we collect is categorized as follows:

2.1 Information You Provide to Us

• Contact & Identity Data: Name, job title, company name, corporate email address, phone number, and LinkedIn profile URLs when you submit forms, book a strategy call, or request a system audit.
• Business Operations Data: Information regarding your current software stack, operational workflows, revenue metrics, team size, and business challenges shared during consultations or via our Secure Lead Capture forms.
• Account & Billing Data: Payment processing information (handled via secure third-party gateways like Stripe), billing addresses, and tax identification numbers.
• Proprietary Training Corpora: Internal documents, SOPs, brand guidelines, and knowledge base materials that you explicitly upload or grant us access to for the purpose of training custom AI models.

2.2 Information Collected Automatically

• Telemetry & Usage Data: IP addresses, browser type, operating system, referring URLs, page interaction events (scrolling, clicks), and session durations collected via first-party analytics.
• System Audit Logs: When interacting with our AI agents or client portals, we log API requests, token usage, latency metrics, and error traces for performance monitoring and security auditing.
• Cookies & Tracking Technologies: We use strictly necessary cookies for session management and CSRF protection, as well as optional analytics cookies. You can manage your cookie preferences through your browser settings.

3. Enterprise AI Data Policy & Zero Data Retention

DWD strictly adheres to a Zero Data Retention policy regarding public LLM training. We guarantee the following:

• No Public Model Training: Your proprietary business data, system schemas, prompt templates, and conversational histories are never used to train, fine-tune, or improve public foundational AI models (e.g., OpenAI's GPT, Anthropic's Claude).
• Private Tenancy: Any vector databases (e.g., pgvector, Pinecone) or fine-tuned models created for your business operate in strictly isolated, single-tenant environments.
• Data Destruction: Upon termination of a contract, or at your explicit request, all proprietary knowledge corpora, embedded vectors, and custom model weights are permanently cryptographically erased within 30 days.

4. How We Use Your Information

DWD uses the collected information strictly for the following operational and business purposes:

• Service Delivery: To architect, deploy, and maintain custom AI agents, web systems, and automation pipelines tailored to your business.
• Communication: To respond to inquiries, send project updates, deliver technical support, and provide milestone reporting.
• Security & Fraud Prevention: To monitor for unauthorized access, detect malicious API usage, enforce rate limits, and protect the integrity of our infrastructure.
• Legal Compliance: To comply with applicable laws, regulations, subpoenas, or lawful requests from public authorities.

5. Data Sharing and Subprocessors

We do not sell, rent, or trade your data to data brokers or advertising networks. We only share information with trusted third-party Subprocessors who are contractually bound to strict data protection standards:

• Cloud Infrastructure: AWS, Vercel, and Supabase for hosting, database management, and edge computing.
• LLM Providers: OpenAI, Anthropic, and Google (accessed exclusively via enterprise API endpoints that guarantee zero data retention for training).
• Business Operations: Stripe (payment processing), Cal.com (scheduling), and SendGrid (transactional emails).

6. Your Rights and Controls (GDPR & CCPA Compliance)

Depending on your jurisdiction, you have specific legal rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure (Right to be Forgotten): Request the permanent deletion of your data from our active systems.
• Right to Data Portability: Receive your data in a structured, commonly used, machine-readable format.
• Right to Restrict Processing: Request that we temporarily halt processing your data under specific conditions.

To exercise any of these rights, please submit a formal request to our Data Protection Officer at dwdsupport1@gmail.com. We will respond within 30 days.

7. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please reach out to us through our official contact page.